1. 2006 05 20: Ordered.
2. 2006 05 21: Shipped.
3. 2006 05 24: Received.
4. 2006 06 18: First repair: failed speaker.
5. 2006 07 03: Returned.
6. 2006 07 06: RAM upgraded from 512MB to 2GB.
7. 2006 08 12: Second repair: random shutdowns.
8. 2006 08 16: Returned.
9. 2006 08 30: Third repair: random shutdowns reprised.
10. 2006 09 19: Returned.
11. 2006 09 27: Hard drive failure, replacement requested.
12. 2006 10 04: New hard drive received.
13. 2007 02 21: Hard drive upgraded from 60GB 5400rpm to 100GB 7200rpm.
14. 2007 04 16: Fourth repair: backlight flicker.
15. 2007 04 20: Returned.
16. 2007 04 30: Poor battery life, replacement requested.
17. 2007 05 02: New battery received.

• Days of ownership: 365.
• Number of repairs: 4.
• Number of service incidents (including repairs): 6.
• Total number of days out of commission: 50.
• Approximate number of days out of commission per week: 1.

• Owning a Ferrari that’s in the shop one day a week instead of a Yugo: priceless.